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alasdair Tenquist

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Review of the Metro Bank, Current account:

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So much better than Barclays

I was with Barclays for 40 years- it was my mother's bank and mine after her. I thought I would be happy to stay with them until the day I died. However, in recent years I have found it to have become over corporate- impersonal, unfriendly, and penny pinching. The operatives in the bank are in general very nice and do their best, but it is the limitations the organisation puts on them and the culture generated which is the main problem. It was actually a discussion with one of their operatives over their overdraft policy which was the final straw which finally pushed me away. The cashier was officious, and failed to address the clear logic I was putting to her in my questions. I had heard good things about Metro, so I walked out of Barclays and into Metro close by, and signed up. That was about 3 years ago, and I have found it to be a great decision. The inviting organisational culture and vision is clear as you enter the bank- the opening hours, the layout of the bank, and the messages which are clearly portrayed in the bank. The staff are also always welcoming and eager to help, and most importantly of all, they listen to me. So well done, Metro- I have had a great experience with you throughout the last three years, and feel confident my money is safe in your hands. Reviewed on: 30th March 2021

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