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Brian Wilson

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Review of the NatWest Group - Cora, Digital Assistant:

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Can change my address and postcode in seconds, a process that used to take days, if not weeks.

I was offered Cora, or a more traditional option. I chose Cora and the steps to change my address were presented clearly and concisely. Typing was minimised to yes/no, a house number and the post code. It took about 1 minute to complete. Reviewed on: 8th April 2021

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