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Review of the NatWest Group - Cora, Digital Assistant:

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Dreadful, ineffective, time wasting non-functional

I have used CORA on many occasions. IT has never produced a useful output. It delays access to ssomeone who can help. It is very laggy and often answers question two or free behind teh conversation. It sometimes hangs saying its is typing for ten minutes at a time. A simple FAQ is a hundred times mor euseful and effective. From a technical point of view however advances teh technogy actually used it performs worse than a simple keyword matching program such as ELIZA. Bad concept, poorly executed, simply burns time producing nothing but frustration. Reviewed on: 9th April 2021

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