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Review of the NatWest Group - Cora, Digital Assistant:

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AI that actually answers your query!

What is often frustrating about these types of ‘assistants’ is that no matter what you type they never actually correctly identify what your query is about and then proceed to ask poorly worded questions to try to refine your query but never end up at the right place and then cut you off without getting you the info you need, which is very frustrating. Cora did not do this. It correctly identified the broad topic of my query and asked useful, multiple choice questions that refined it to a point where I got the answer I needed. And it only took a few questions to get there. It then also provided me with a bunch of extra information that was helpful and covered any other concerns I potentially had. Definitely one of my best experiences with a virtual customer service assistant. Reviewed on: 10th April 2021

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