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Martin Holder

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Review of the NatWest Group - Cora, Digital Assistant:

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Just serves adds or incorrect information.

Cora has *never* been able to help me. It failed to tell me how to find my customer number - suggesting I looked on my Account Summary page that has it partially starred out. Cora can't help me do a credit card balance transfer instead suggesting I apply for a credit card - I've got one I'm trying to use it. Cora won't recognise "transfer me to a credit card agent", it's just an exercise in frustration. Reviewed on: 14th April 2021

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