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Review of the Lloyds Bank, Choice Rewards Credit Card:

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Customer strategy is stuck in the 70's

After working away all week I log on to the bank to find my credit limit on my lloyds card had been reduced to half with no explanation. As I pay my balance in full every month, have a really good job and pay my bills on time I was a little baffled so decided to call the bank. I then received the worst possible customer service and was told that I was notified of the change and it couldn't be reversed. I hung up and then the postman turns up with a letter from lloyds the contents of which I can only describe as aggressively reducing my credit limit. There was however a really helpful paragraph in the letter stating that I could reject the change in limit by exercising my right to cancel my agreement with Lloyds by paying off the balance and closing my credit card account which I have just done! :) Thanks for the good advice Lloyds I will heartily recommend to my friends and professional colleagues to exercise their right not to spend money with you in the future. Not quite sure what I did to offend you so much! Reviewed on: 15th July 2017

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