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Mike Plowman

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Review of the NatWest Group - Cora, Digital Assistant:

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Delighted customer since for almost 60 years

Joined the Westminster Bank when I was 18 after a bad experience with another bank. I am now 77 and have never had an issue with NatWest and its predecessors. They have always provided me with products that satisfy my needs - loans, mortgage etc and have never made an accounting mistake. Their employees are always respectful and work quickly to provide answers to any queries. Their banking app is outstanding enabling me to check transactions, make transfers and pay bills. Their security services are excellent, following up quickly on unusual transactions and their new approval process for transactions on the mobile app is brilliant - I feel totally in control of my finances. When my grandson was 18, I took him to my branch to open an account: he met privately with the manager who took him through the whole process - real customer care. Reviewed on: 16th April 2021

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