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Review of the Barclays, Current account:

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telephone service, telephone payments, branch closures and counter opening times

AVOID AVOID AVOID !!!!!! having been a barclays customer for over 20years i must say that i am appaled at the telephone banking experience and the website. having tried to make an online pyment over the daily limit, you get a pop up text box asking you to telephone a number for customer services who can help you. Well the nightmare begins, all automated questions and no option to just talk to somebody, when i eventually got through i was told that a different team could make the payment, but you cannot have thier number (the telephone banking payments team) i told them what i needed to do and was told that their limit is only £15k so the online system, knowing the issue points you to the wrong place!!!! i was then told that the only way to make the payment was to go into the branch (my 2 local branches have been closed!!!), so i have to go into town during the working week, ooh, and the counter is now only open between 10am and 2pm!!! GET A GRIP BARCLAYS!!!!! we are coming out of a lockdown yet you have to travel to get a payment made. Barclays need to stop closing branches, increase counter opening times and also get with modern times with telephone banking so that payments of any size can be made. i have several accounts with Barclays, all of which i shall now be closing. My advice to to bank with METRO BANK - better opening times, and miles better customer telephone banking team Reviewed on: 7th May 2021

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