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Doreen Hendy

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Review of the Lifetime Pet Cover, Pet Insurance:

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First Class Customer Service

My dogs have been insured with a variety of major pet insurers over the last 25 years or so and I have been with Lifetime Pet Cover (LPC) for circa 18 months during which time I have had to make 2 claims in excess of £1000 each. On each occasion the LPC staff were very efficient, courteous, sympathetic and understanding. Moreover, unlike some previous companies, the attitude expressed by LPC staff was primarily of concern for the dog and to ensure that I received as much help as I needed to pursue the claim as efficiently as possible. LPC have a great team who deserve to receive recognition for their abilities; please stay as you are and don't let larger companies or market forces change your methodology. Reviewed on: 1st October 2017

Review of the Lifetime Pet Cover, Pet Insurance:

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First class service, second to none

I have only been with LPC for about a year and I have made 2 significant claims during that period; on each occasion the service was efficient, courteous and sympathetic to the plight of my 2 elderly Labradors. Payment was made extremely quickly and without the hassle and delay experienced with other companies. I sincerely hope the company are able to maintain this level of service in the future when the company will undoubtedly expand. Reviewed on: 2nd August 2017

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