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Malcolm Mewes

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Review of the RIAS, Home Insurance:

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Incompetent and no customer service

Rang to advise that my Mum had passed away and that we needed to keep the house and contents insurance as I still had the house. Was told to expect call from specialist dept. that deals with this event. 2.5 days later, nothing. Rang again only to be told policy had been cancelled following my earlier call. Asked to reinstate, they took payment for one months premium from my debit card then after a few minutes I was advised it could not be reinstated. Would not refund my payment as said payments are made in advance and yet the policy had only been in force for 18 days. How can they charge me a full months premium when they wrongly cancelled the policy after just 18 days.. Very poor service Reviewed on: 23rd June 2021

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