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Anthony Cryer

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Review of the Money Wellness, Debt advice:

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Stuff were friendly and happy to The only piece of n...

Stuff were friendly and happy to The only piece of negative advice I would give is is very difficult sometimes to get somebody on the telephone Reviewed on: 6th February 2026

Review of the Monese, Money Account:

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Account blocked no email and no customer service

Say away at all costs they block accounts for you just getting a new phone. there no costumer service They give you the wrong information on how to solve a problem if you even contact them. like in my case they told me to uninstall the app as it was not letting log in then it blocks the account and takes them forever or if at all to fix it. IT NOT THE BLOCKING OF THE ACCOUNT THAT BOTHERS ME ITS THE LENGTH OF TIME IT TAKES THEM TO FIX IT AND THAT THERE'S NO COSTUMER SERVICE And they do not respond to resolver which is run by the financial conduct authority in the UK so even though it says on their website that they're follow the policies of the financial conduct authority they don't Reviewed on: 18th July 2021

Reply from Monese Hi Anthony - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 21st July 2021

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