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Mr J P Cole

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Review of the Caravan and Motorhome Club, Caravan Cover:

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Renewables

last used several years ago, excellent service and settlement, just need to price policy's when renewing in line with depreciation of the caravan as it ages. Reviewed on: 12th July 2024

Review of the Caravan and Motorhome Club, Caravan Cover:

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Rescued from the brink

A few years ago we suffered a tyre blow out whilst heading south on the A1 to Dover the damage caused was severe ripping out the wiring loom and gas pipes. We thought the holiday was over before it had started, that was before we spoke to the club who were an absolute marvel. We were all for cancelling the hols but they would have none of it. They asked if our road lights were ok which they were and they asked if we would drive on to Folkestone race course where an engineer would call to asses the damage. Having changed the wheel we got to Folkestone and met the engineer he confirmed no repair could be made on site due to the severity of the damage and he reported this back to the club who then arranged for the caravan to be collected on a low loader and taken back north to a repair shop. The club then arranged to deliver to us a brand new caravan so we could continue our holiday which we did after transferring all the essentials into our new caravan, on our arrival back in the UK they arranged collection of the courtesy caravan...Beat that for service, I very much doubt it. Customer service above and very much beyond the call of duty...John & Pam Cole, club members of 15 years Reviewed on: 9th August 2017

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