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Review of the StepChange, Debt Management:

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Thank you Step Change

As a professional with 25 years experience and a London home, I hadn’t experienced debt or worried about money too much - I had savings! Five years later, an unexpected relocation due to a family member’s illness, Covid with little furlough as I now work through an agency on a zero hours contract and no access to benefits as schools were technically open, even though they didn’t need supply teachers had savings, I had been living on a credit card and quickly escalated my debt to £30,000 (£500 a month interest). Add a bereavement and several visits to court courtesy of the council and I hit inertia, then panic. I was working, but days are unpredictable and school holidays suddenly seemed long. Although embarrassed, I finally called StepChange. That day I felt better and had clear advice for what I could do. A Repayment plan was quickly in place and the debt didn’t seem so insurmountable. Several years later and it’s steadily shrinking. StepChange keep me regularly updated on the debt and a probable end date, with the opportunity to easily update any changes of circumstance. Thank you Step Change! Reviewed on: 23rd May 2025

Review of the Back2Credit, Debt solutions:

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Professional, clear advice.

Options clearly explained and useful advice given with no hard-sell. Understanding and professional service. Reviewed on: 29th July 2021

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