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Kyle kennedy

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Review of the Starling Bank, Current Account:

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Awful. Terrible customer service

Horrible experience with this "bank" poor customer service when things go wrong. Lack of knowledge or ability to work as a bank for customers. Firstly a cash withdrawal failed yet they took the funds from me leaving me short of money for around a week then returned it after alot of chasing but no real apologies or explanation. Then I have issues of someone fraudulently trying to take money back from me to which starling responded with blocking me from using my account, blocking me sending money from my starling account to a real bank! And then reflecting my balance as zero and basically making my cash dissaper for a while. Then after again lots of contact to their one advisor at a desk with no access to any knowledge or info style customer service team or lack of, they kindly told me they are closing my account and no longer providing me with a service. Seems a couple of issues are too much for this so called challenger bank so their response is to simply close your account with immediate effect and leave you stranded! Where as if this was my real bank on the high street they would instantly do all they can with a wealth of experience and knowledge and multiple teams to assist and resolve problems. Not starling though, if something goes wrong and they get a little confused or unsure they will gladly throw your custom far away from them to avoid actually helping you. Avoid at all costs, looks fantastic, feels Fantastic at first but then when you have any sort of problem they won't want to know you! Reviewed on: 14th August 2017

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