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joanna

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Review of the Virgin Money, Credit Cards:

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be nice to have a card to use - update

The card that was due did not turn up when it should have. However a card turned up yesterday and another today!! I am now out of the 60 day 0% transfer period so the card is useless to me now. No one has contacted me despite my complaints. This is the worst service I have ever received. The most disappointing this is - No one cares. Reviewed on: 22nd August 2017

Reply from Virgin Money Sorry for the delay in replying to you Joanna. Did you email your details over to [email protected] so we could step in and take a look? Thanks, Lindsay Response date: 31st August 2017

Review of the Virgin Money, Credit Cards:

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be nice to have a card to use

took out this card in june yet despite 3 phone calls I have still not received the card. was wanting to take advantage of the 60 day 0% interest offer but that time has now elapsed. I have now emailed a complaint as I do not have the time or will to sit through another phone call. cannot believe a company like this cannot even manage to get a card to a new customer. Reviewed on: 16th August 2017

Reply from Virgin Money Thanks for getting in touch Joanna. We'd be happy to look into this further for you and would just need a few details. Can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 16th August 2017

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