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Review of the BTCPOP, P2P Bitcoin:

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Horrible Customer Service/Ongoing Technical Issues

Ever since I joined over 2 years ago they have had numerous technical issues. That is understandable with a growing business dealing with a new technology. However, when I tried to contact customer support through chat I was chastised by a moderator and told to use the support email. When I explained that I had already submitted an email and was awaiting an email confirmation with a ticket number, I was told by the moderator that they had WAY too many tickets to acknowledge them all. You have WAY too many tickets because you keep having numerous technical issues (like money interest not being credited to savings accounts). It is not the customer's problem that you can't keep up with your support tickets so don't make us feel like crap for trying to contact you when our emails go into a black hole. Guess what happens when you ignore our emails....we try to find OTHER ways to contact you creating even MORE work for your staff. If you can't keep up...HIRE more help! I would not recommend this company. Their user interface is way too complicated for the average user also. Website seems too "glitchy" to me to keep money there. I will be transferring my money out simply based on the rude and belittling admins. Have a great one! CYA Reviewed on: 19th April 2016

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