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Mely K

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Review of the Monese, Money Account:

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YOU ARE CROOKS

My universal credit got stuck in this stupid account. You guys have stolen money from me and my 2 year old daughter. And I don’t want to see any fucking reply back from the team about please wait for us to respond. BECAUSE YOU DONT RESPOND AT ALL. so I’ve copied my local mp and the Onbusmen team into a complaint email. And hopefully they can sort it out. This isn’t acceptable and I promise you I’m going to reply a complaint Email every single day until I get my money back you dirty thieves. I hope someone sues this dirty company. Reviewed on: 12th August 2021

Reply from Monese Hi Mely - really sorry to hear you're having issues accessing your account and getting through to our team. Please make sure you emailed us from the email address registered to the account and the team will assist you as soon as they can. Response date: 20th August 2021

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