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Nicky Ellam

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Review of the HEY Credit Union, Savings:

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Run by local people for local people

I have been a member of this credit union since 2015 and have always felt a sense of satisfaction when putting money into my savings account. Why? Because, unlike most banks and building societies my money is being used to offer fairer loans to people in my community and any profits come back to the members in the form of an annual dividend rather than lining shareholders' pockets. Before the pandemic, I used to make cash deposits at the branch. As I did this regularly, one or two of them got to know me and owing to this, they took the time to ring me personally to tell me that they were not able to accept cash anymore because of Covid and didn't want me to have a wasted journey. That is top-notch customer service that you'd have a hard time beating. Even working with them on the phone, they still take the time to have a little joke or say a friendly word or two. Before the pandemic they always gave a 100% effort for their members, but they have really pulled out the stops to make managing my savings as accessible and hassle-free as they possibly can. Good luck to you all - you really do deserve this accolade. Fingers crossed! Reviewed on: 27th August 2021

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