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Paul Ellis

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Review of the One Call Insurance, Car insurance broker:

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Appalling communication system

There is virtually no way to talk to a person with this company. however, i did manage eventually and, they couldn't help "wrong department". To change my cars insured value took 2 1/4 hours on 'chat' and a 15 minutes on the phone plus, in excess of an hour in call queues, sent to wrong department, contradicting info from people in the same department; people not understanding the reasoning. Beware of difficulty in removing Auto renew. Never again!! Huge sympathy for staff behind the chat system!! Reviewed on: 23rd September 2021

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