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John Thomson

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Review of the Saga, Car insurance:

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Car insurance clarification

Changed car and couldn’t get the online form to accept correct value. Called Helpline but Assistant could not override algorithm derived value (33% less than price paid and verified by online valuations websites).Tried on line chat and Assistant was able to apply correct vehicle value. Customer Service contacted and they confirmed that the amended value was insured value. My advice is be very wary if you accept SAGA’s valuation and challenge - you could be seriously out of pocket in the event of a claim. Pleased that insurance was what I wanted but not happy that it took persistence to get the correct result. Reviewed on: 28th September 2021

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