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Jenny Badger

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Review of the Halifax, Fixed Rate Mortgage:

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Great easy experience buying our first home.

Really helpful mortgage advisor who went out of her way to find us a convenient appointment, went through everything clearly and then called us straight away when there was a slight problem, which wasn't one at all. All the paperwork was done and sent through to us well before we were ready to exchange and after so many horror stories, our mortgage was the least stressful part of buying our first home Reviewed on: 14th May 2016

Review of the Halifax, Fixed Rate Mortgage:

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Staff provide excellent customer service.

Everything was made so straightforward. When trying to book the initial appointment, they couldn't find us a weekend appointment for 4 weeks and we wanted to move in 8. We explained this and the cashier could not do enough for us. She looked up 6 different branches availability and spoke to two asking them to switch their appointments round to fit me in. She promised she'd call me back the next day, and sure enough she did, letting me know that she was still trying to find an appointment. Three days later she called offering us a cancelled appointment that was the next weekend. Once at the appointment, everything went smoothly, the different options were presented clearly and we didn't need to speak to them again or chase up- documents confirming the mortgage offer were sent through before the solicitors were ready, meaning there was delay. On the day of completion, the money went through smoothly and the next day a lovely welcome parcel arrived from Halifax- such a lovely gesture with a company I was already very happy with. Overall, I have never had such friendly, helpful service from an institution and would highly recommend Halifax to my family. Reviewed on: 19th February 2016

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