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Beverley Kaye

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Review of the The Insurance Emporium, Pet insurance:

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3 Cats and 2 Lawsuits

We were with petplan for years, and when our cats turned 10 the premiums went through the roof. We found The Insurance Emporium online and not through a comparison site. Prices elsewhere were extortionate, and we were excluded from a lot of insurers due to the cats being over 10. However, the Insurance Emporium seemed like a fair and reasonable price and we scoured through every detail of the small print to ensure we were getting good value and great protection Ford our 3 health cats... Within 4 months of joining them, we lost a cat to the AVA toxic cat food situation. We had spent a fortune, and sadly we lost a 2nd cat shortly after to the same situation. It feels like we have consistently made claims, however its never been questioned or difficult, but entirely sympathetic and Stress free. The process has been quick, informative and aside from excess and other admin fees, we l got a large chunk of our expenses back. Our third cat, (whom never ate the toxic food) has since possibly developed a secondary effect, perhaps through grooming, and has now began showing symptoms of the same prolonged long-term disease created by the catfood, and again The Insurance Emporium have covered us for investigation costs. Yes, the premiums have gone up a little but it was well worth for what we would’ve been out of pocket for. And we received a multi cat discount anyway. They have been so great that I almost feel guilty for claiming so much over the last two years having only just joined! I have no doubt the service is 100 times better than what I would have received from Petplan. The Insurance Emporium have been helpful, informative and with absolutely fantastic Customer Service every time, UK based as well. We get a real family feeling from them. Best insurance company I’ve ever had to deal with. No doubt. Extremely recommended. Reviewed on: 12th October 2023

Review of the The Insurance Emporium, Pet insurance:

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2 Claims in 2 months

Unfortunately I had to make two claims for two separate cats in a short space of time but the insurance Emporium were helpful and sympathetic, but also I had reminders to follow up on any missing paperwork, and they also excepted signed paperwork directly from the vet, which saved me the worry and the hassle and my claim was sent through to me in very short time after. Reviewed on: 4th October 2021

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