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Peter Danckwerts

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Review of the John Lewis, Partnership Card:

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Where are the One Time Passwords?

I'm now unable to view my account via internet or phone because, however often the website claims to have sent a one time code, I have yet to receive one. It is clear I am not the only one. I would reluctantly go back to paper statements but that would mean being in a phone queue for several hours. I suspect the long queue of people waiting on the phone are experiencing the same problem. It is time John Lewis recognised it had a technical problem and did something about it. Reviewed on: 29th October 2021

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