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Carol Smith

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Review of the NatWest, Personal Loan:

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Terrible service

I bank with them have done so for over 30 years. Myself and hubby decided to approach them for a home improvement loan as it made sense to keep everything under one roof. Applied online accepted waited for paperwork which didn’t arrive. Called a week later told to do digital doc did that also. Uploaded requested info still waiting 3 weeks later more info required again provided info, another week later they need a selfie which the digidoc system can not upload after several attempts! Asked to provided handwritten letter which we supplied again still waiting; I’ve now decided to cancel this entire process and will be looking for a new bank to remove my salary and savings and debits from such a useless bank. Beware Anonymously Reviewed on: 3rd November 2021

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