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Review of the AXA, Home Insurance:

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Useless, unprofessional, don't even consider using them.

This is the worst company that I have ever had the misfortune to have to deal with and that is up against some pretty stiff competition. They take your money, they are excellent at that, but if you need to claim it is impossible to get anything resolved. I have had a claim ongoing for 8 months. The claim is for damage caused by a leak which should be a fairly standard claim. Nobody calls you back. They blame everything on their surveyors. It's impossible to speak to the right person. It's usually impossible to even speak to the right department. They say they will call you back, they don't call you back. I have even complained and the complaints department is just as bad. Don't go anywhere near them, truely shocking customer service, non-existent in fact. Reviewed on: 11th November 2021

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