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Kirsty R

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Review of the Scottish Building Society, Mortgages:

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Excellent personalised service

We were first attracted to SBS by the fact that it is a mutual organisation, owned and run for the benefit of its members. Unlike many other financial institutions is not primarily motivated by maximising profit and has a strong ethical commitment. What we didn’t expect, when we first became SBS members, was an incredible personalised service from dedicated professionals. The fact that we can talk to the same person about an issue rather than have to go through a call centre has been invaluable. Advice has always been provided clearly, in a timely and pleasant manner. The level of service provided is second to none, particularly during Covid which must have challenging. The high level of service was maintained and the reassurance and expertise provided was invaluable. Reviewed on: 16th November 2021

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