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Review of the Ageas, Home Insurance:

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DON'T TOUCH

My 84 year old mothers boiler stopped working providing no hot water and heating. I phoned up the emergency helpline to be told a plumber would be out in 24 hrs. He came out the following day and reported the fan had gone and that he would report back and it would be sorted. I phoned for an update to be told no nothing would be done and used every excuse in the book to get out of it. I asked to speak to a manager was told no and basically that my 84 year old mother could freeze as they wasnt prepared to sort it. The customer service agent hung up. Not professional at old, totally misold the home emergency cover as it seems to me reading other peoples reviews that nothing is covered and they get out of it!!! Dont waste your money I used this company thinking I was helping save my mother a bit of money it doesnt work pay more and get better service, this company is false. Reviewed on: 13th December 2021

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