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Harvey Brown

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Review of the 1st Central, Car insurance:

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no service, care or accountability

Reported a claim 19 days ago. Did not hear from them until I called them after waiting for 12 days without hearing anything. Assured I would hear from repair centre and hire car company within 48 hours. I did not. I still have not heard from the hire company. I have since called 1st Central twice more and still nothing, each time being told I would hear from someone in 24 hours.. My claim was non fault. I use my vehicle for work. It is now nearly 3 weeks and nothing. I have never been contacted by the 1st central with an update and when I call them I get passed around several times on each call. No one takes responsibility and sorts it out. I have raised a complaint and not heard anything, giving 1st Central an opportunity to sort the unacceptable situation out before posting a negative review. Unfortunately no one has reached out to me or rectified this hence the review I am now posting. Reviewed on: 14th December 2021

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