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Review of the Nationwide, FlexAccount:

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Bank completely unhelpful

My bank card was used illegally to make a purchase. I reported this and the bank card was stopped. This means I cannot get cash without going to the bank or of course buy anything (I do not have a credit card in order not to run up debts). It is 11 days to Christmas - I have all the Christmas shopping to do for 6 people for Christmas dinner (ordered on line for delivery with now rejected card) plus of course the basics. I am 74 and now have to draw out wads of cash, carry it around and hope I am nt mugged..Apart from not being able to carry all the shopping - I would normally have ordered it online.. When I was in the Barnet branch reporting this the assistants seemed to find it very amusing. Obviously will be leaving Nationwide as soon as possible. And abslutely no thanks to Nationwide for the way they dealt with a 'good' customer who has been with them for years with no banking problems to concern them - when I really needed some help. They can only say a new card will be sent by post in 7 days. Goodbye Nationwide. Reviewed on: 15th December 2021

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