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Peta Edwards

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Review of the NatWest, Everyday account:
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Human contact

5
I usually bank on line – which is great with NatWest. However whilst at the solicitors in town I found I was missing a document. To save time I visit a local Branch. I was so surprised and delighted when, on entering the bank I was greeted by a human being! A rarity indeed. I was introduced to the correct person who could deal with me and provide the information I needed. I was treated with the utmost curtesy, the information I needed was printed off for me , popped in an envelop and handed to me with a smile. What a pleasant experience ; It was refreshing to know that when in need I can indeed speak to a real person, Reviewed on: 13th January 2022

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