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Sarp Mercan

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Review of the Atom Bank, Mortgages:

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Mortgage Broker less than impressed

After speaking to Atom bank multiple times about my case before submission to make sure it would be applicable to them, which all members of staff I spoke to confirmed, straight after submission my application was declined due to the criteria I had raised on the phone multiple times before submitting. I would hope that any self respecting financial institution would take the time and care to train their telephone staff to a basic level of competency on their lending criteria but it seems for Digital Mortgages and Atom Bank, this is a seriously tall order. Reviewed on: 13th January 2022

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