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Dionne Reid

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Review of the Carrot Insurance, Car Insurance:

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Would not recommend

Not long passed my driving test. Got insured by carrot, at the time they did not have any available dates to get my black box fitted which was fine I was willing to wait. Kept getting emails of them threatening to cancel my policy with them as I had not had my box fitted which was not my fault. Eventually got a date and the person came out to fit my box to then tell me that they could not fit the black box due to modifications on the car. When insuring the car I made sure to add about the alloy wheels and the tint on the windows. I missed out one modifications as I did not know it came under as a modification.I then got an email later that day saying I had 7 days to cancel my insurance or they were cancelling it on the 7th day. And informed me that my exhaust had been modified which I did not think it had, so I took it straight to the garage to ask about my exhaust to be told that it was a normal exhaust on my car. Was made to pay 102 pound to cancel the policy which I did not want to cancel. So it has resulted in me loosing my deposit , paying this months insurance to get it cancelled half way in and also having to pay the 102 pound, and not to forget then me having to go and pay another deposit with a different insurance company. They have the worst customer service that I have ever experienced. No phone number , no email all through a live chat that you wait to get connected to an agent. Wish I had done more research before jumping onto this insurance company cannot believe the stress that it has put on me as a 19 year old girl first time driver. Really not happy about this at all! Would avoid them at all costs. Reviewed on: 25th January 2022

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