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Review of the Vitality, Health Insurance:

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Diabolical, keep away at all costs!!!

Firstly, as soon as I signed up, the promised rewards that they advertise heavily, such as free coffee, cinema tickets etc were removed and no longer available for my plan. The devices that they offer a discount for are also impossible to obtain - the site just won't allow to process due to technical errors and they refuse to process this over the phone. Secondly, they premiums increase by massive amounts, which isn't sustainable to remain a customer long term. There is no chance of negotiations either. Thirdly, the app rarely works. If you are lucky enough to log in once in a while, you will then have to chase their team to get your activity points added manually. This process takes ages due to careless and incompetent staff. And lastly, they offer an incentive that appears to be a particularly evil scam. You're meant to get a reduction of your premium if you achieve gold status with your activity points which does take a lot of effort. Guess what - 100s of people on Reddit are reporting that they could no longer see any activity on their app right before they collected enough points to get to the gold status. At this stage vitality stop getting back to you until the price is increased and they state that they can't reduce the price retrospectively or verify that you have indeed collected enough points in time for the renewal. This is exactly what happened to me and I will not be staying with Vitality. I've been lucky enough with my health and have never made a claim, but there is no shortage of verified horror stories from people that did try to make a claim. If they can't keep their app working hire knowledge staff, I fear everything else would also be too hard. I highly recommend that you get a quote from other companies and do not get blind sided by all the fake reward schemes that vitality keep pushing. And speaking to their customer service could negatively impact your health anyway. Reviewed on: 29th January 2022

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