Don Chamers's community profile page

Write a review

Go to business site

Viewing profile for,

Don Chamers

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Zempler Bank, Credit card:

View on product page

Appalling customer experience

I was a week late with my monthly payment on a balance of £36 due to my family being ill. They immediately put a £12 fine on my account. When I tried to pay with my debit card as I had done in every previous month, they had blocked my ability to pay anything into my account, how ridiculous is that?? I had to call customer services and wait for ages to be answered. I paid off the total balance and told them I wanted to close the account. The agent said I would have to call back to a different department to close it. I said I would do that in a few days time. Half an hour later they phoned me again and woke me up as I was trying to sleep after late shift. I didn't answer. The following day was Saturday, again they phoned me in the afternoon, I recognise the number, I didn't answer. I can understand blocking you from using your card until you make a late payment, but to block your ability to repay it online is just ludicrous. Not everybody has the time to hang on to a customer service number that takes ages to answer. Reviewed on: 11th February 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.