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John Walker

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Review of the Virgin Money, Credit Cards:

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They fail to help customers who do not want to use their App

I was a very happy Yorkshire Bank customer for 40+ years. Since it was taken over by Virgin the whole ethos has changed to can't care less approach. 2 years ago when they tried to insist customers must use their app making me have to get a smart phone - it was a total failure and eventually they stopped insisting on using the App. Now they are ignoring the substantial minority who don't want to use mobile phone apps to manage accounts. It would be quite easy to continue with computer based on-line, where many users feel safer doing on-line transactions on a larger screen. They show no respect for non smart phone customers. Reviewed on: 14th February 2022

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