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Vincent Low

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Review of the AXA, Private Health Insurance:

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Dreadful communication and service

Had abdominal pain over christmas and had a consultation with their in-house GP service (Doctor Care Anywhere). The GP made a prescription and requested some blood tests and a scan. It has been six weeks and I am still left in pain. AXA Health and DCA have given me the run-around every time I followed up to chase. I keep getting sent e-mails stating that the hospital will be in contact soon but nothing happens. When you call either of them up, they will suggest you call the other party. At AXA, it's almost impossible to speak to the right person as they will transfer you and then no one from that department will answer. I suspect it would have been much quicker and would have gotten investigated if I had just gone to my GP in the first place. Avoid Reviewed on: 15th February 2022

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