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Peter Rodgers

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Review of the RIAS, Home Insurance:

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Pitiful

Storm Eunice had just blown ridge tiles from my roof, smashing other tiles on their way down. Rain water seeping in. House is only 18 months old. Phoned Rias. Utterly pointless. Made no effort to help me but went to great lengths to wriggle out of a claim. Insisted that the excess would be £300 even though the policy says excess is £75. Then said that Storm Eunice was not a storm – it was only a ‘strong gale’ and as such I could not claim! It is difficult to handle this level of stupidity I have raised a complaint but to receive such a pitiful level of service at a time of very considerable stress is unforgivable. These cowboy tactics only serve to deter people from buying insurance. Reviewed on: 20th February 2022

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