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Giacomo

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All reviews (2)

Review of the The Currency Club, Travel Money:

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Great service

Timely and effective. Good rates. Reviewed on: 6th February 2018

Review of the Virgin Money, Credit Cards:

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Should improve clarity and proactiveness of communication

I missed a minimum payment simply because I forgot to pay. I called their customer care, apologising, and enquiring whether I had lost my promotional rate, and was told I was going to keep it, as long as I immediately paid what I had to. I very much did so, thus going back to be a "good customer", but not for long. In fact, while I did set up a direct debit... I did it too late, unfortunately! I missed the *subsequent* minimum payment as well. Nobody called me to tell me that, at that point, I had missed another payment and I found out I was charged interest when I got the bill. So, thinking that they had lied about my promotional rate, I wrote an angry negative review here, when in fact this is just a misunderstanding. I must suggest, however, that being more proactive in informing people about their rate changes might help honest and *solvent* customers avoid nasty surprises - even though self-inflicted. Reviewed on: 4th October 2017

Reply from Virgin Money Hi there. If you'd like me to investigate this further for you Giacomo, please send your details over to [email protected] and I'd be happy to take a look. Thanks, Lindsay Response date: 5th October 2017

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