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Review of the Admiral, Car insurance:

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Totally let down

So it turns out that having paid insurance on our car with Admiral, they've completely let us down. Firstly, it took weeks to get it even assessed and we were told we could carry on driving the car. Until it wasn't okay to and the bonnet finally ripped off on a motorway smashing the windscreen - luckily my husband was in it without out 2 young kids and was able to pull over safely. No apology for that. Then the only garage they sent us to is over an hour away and had no courtesy cars available. We have eventually been provided a courtsey car (after a couple of days with no transport at all) but not allowed to put our dog in it! They have then decided to write our car off, despite the repairs costing only half of the car's value (based on various used car sites) which means we then lose the hire car. Despite not being able to find out how much money they will give us (let alone getting the money) until perhaps next week. No idea why we don't keep the car until they provide us with a means to replace our original. We only found this out via the garage, not the insurers, who have done nothing at all to keep us updated. From this evening we will be stuck trying to get food, take kids to clubs, getting to work at our own cost until Admiral deem they can sort out the payment (no guarantees received here yet!). We can get a second quote on the write off IF we can get someone to visit the car (since we can't drive it any longer). Shocking service, no compassion or empathy AVOID! Reviewed on: 23rd February 2022

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