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Noel Egan

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Review of the NatWest Group - Cora, Digital Assistant:

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Easy banking...At last!!

After years of being tied up in endless phone calls....waiting for hours until finally some automated voice asks me to choose an option for an extension (that too lasts for minutes) as a cheery tune belts back down the phone for yet more minutes (hours)......until "Hi I am Rick, how can I help you today?"......and then the dreaded..."Erm Sorry, you have the wrong extension. Here, Let me transfer you"..... It is generally at this point, you hear what sounds like a telephone being picked up then.....BBRRRRRRRR back to the supplier exchange tone. Then one day.... "Hi I am Cora, How can I help you today?"....I type with trepidation...."Hi Cora,....I....I...I...need help changing my password"....or I am unsure about transferring funds....or..... ....Well it does not matter any more, because Cora is the Boss!...Cora is helpful, has all of the right questions for the customer to be able to hone in on the correct service and ultimately the best solution to the customer query. Thank you Cora, for allowing me to have the confidence to use a stress free Banking customer services system again !! Hallelujah!! Reviewed on: 3rd March 2022

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