Valerie's community profile page

Write a review

Go to business site

Viewing profile for,

Valerie

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Santander, 123 Current Account (discontinued):

View on product page

Getting impossible waiting times to contact

I have banked with Santander quite happily for several decades from when it used to be Alliance and Leicester, always had good customer service by telephone. I know there is chaos now with the Ukraine war and the past two covid years but really trying to contact them by phone has become so bad in the last few weeks - I have just waited for 46 minutes before giving up - to deal with a transaction I couldn't make yesterday as they wanted me to check payee details - for that conversation I waited 23 minutes. I will have to try again tomorrow., am now dreading it. As other reviewers have said - get more staff! This is unacceptable. If it continues I will be changing my bank. Reviewed on: 6th March 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.