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Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

The refurbishment of Newbury looks very nice, but I felt when I visited today the cash desk seemed to be open and not secure enough for staff and customers. Reviewed on: 31st December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th January 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

Friendly and efficient staff, Stacey looked after us well today, was local resident for many years. Like the referbished office. Reviewed on: 31st December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th January 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

The revamp is horrendous, not very secure for customers (vagrents often sit on the bridge opposite) now they can see all transactions, nowhere for customers to sit. Reviewed on: 31st December 2022

Reply from Newbury Building Society Thank you for taking time to provide your feedback. Our security is considered in the branch. If you would prefer a private room for your transaction or a till point further in the branch, please do let our team know and they will assist. Seating is in a booth and chairs by the window which are the same in number as our previous configuration, but we always can offer more if they are all in use. Response date: 16th February 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

The queue arrangement could do with a bit of a rethink, door remained open when anyone is close. Reviewed on: 31st December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback, we appreciate it. We have provided markers for queuing as a result of feedback and the door sensors are being amended. We hope this will improve this. Response date: 16th February 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

Have been members for some time really enjoy a lovely new office, very welcoming and pleasant. Reviewed on: 31st December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback, and your kind words, we appreciate it. Response date: 16th February 2023

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