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Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

All staff happy to answer any queries. They are always kind, polite and interested. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

Excellent customer service, however would have been even better if I could of opened an account on initial visit, second visist needed. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th December 2022

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

Loosening of rules around withdrawal of funds from savers account would be good, and childs account does not support online withdrawal. Reviewed on: 30th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback we will be sure to share this with the customer service team who will be looking into where we can improve procedures like this. Response date: 16th February 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

No clear queue line, security of tills (too exposed) - waste of money, no improvements. Reviewed on: 30th November 2022

Reply from Newbury Building Society Thank you for taking time to provide your comments and feedback. We have added queue markers to improve this and our security is technically much improved in the new layout. Response date: 16th February 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society Branch Review

Staff are great, Hungerford branch closes at 3pm, disappointed with this. Reviewed on: 30th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we are reviewing the use of the branch and opening times and will take into consideration feedback. Response date: 16th February 2023

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