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Lisa Lloyd

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Review of the 1st Central, Car insurance:
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Process is so bad you end up paying for their system mistakes.

1
Absolutely disgusted! I insured my Mini Cooper with them for 1 year. I lost my no claims? Due to an accident that never happened? Only after I cancelled my next car a Skoda, due to having to scrap my mini due to a dropped valve. For another new car a Skoda I reinsured through 1st central, again this car died on me and that went to scrap too. My new car (third time lucky) I put no claims and they said I have due to an accident in my previous Mini I insured with them. I have never been in an accident? They asked me to check with the company they insured me through? Ageas. They could not find my apparent policy. Then 1st central charged me an admin fee of £50 and an additional £250 on insurance! I can’t not make sense of all this? I have cancelled my direct debit and will getting on the phone again and hopefully not be penalised again? Reviewed on: 8th March 2022

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