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Phillip Williams

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Review of the NFU Mutual, Home Insurance:

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Theiving robbers with no customer service whatsoever charging £700 for insurance available for under £120

I have had insurance with the Thirsk branch of this company for some years. On checking my policy I found that although telling them that all my insurances need to be paid by yearly direct debit this had not been acted on. I was told by two women on the phone that it was not possible to pay for anything by yearly direct. What a load of rubbish. They were rude with no customer service whatsoever who constantly talked over you and could not give a yes or no answer to anything. This is a company that is living on past glory and has entirely lost its way. Everyone should check what they are paying as I have taken out the same insurance with one of the biggest companies for far less than a third of what they were asking Reviewed on: 11th March 2022

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