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Jasmine Simmons

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Review of the 1st Central, Car insurance:

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Avoid - opened a claim without my knowledge

After going over a pot hole and travelling home to my mums my car wheel completely came off and I was in shock. I pay for breakdown cover within the insurance - would recommend to never do this as they left me stranded and said they would not collect my car as I was using it for commuting and not SDP. I’m 20 and this is the first time in 3 years I’ve needed to ask for recovery team as my car was in the middle of the road. Instead I had to go elsewhere and pay extra for it to be moved after police knocked on our door at 2am asking if it is being recovered. The phone call asking for breakdown is now being used against me and they opened a claim without my knowledge which will most likely effect my NCD. My car is a write off and they still expect me to pay and won’t let me pause until I can afford a new car and finish my contact (even if price changes due to car). They are ignoring my emails but soon sent one when I cancelled my policy after my monthly payment came out a few days ago. Absolute disgrace I could’ve been left on a motorway and now they are using a claim I never asked for I just wanted my breakdown cover that I pay for! Reviewed on: 14th March 2022

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