Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim.
Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one.
It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes.
It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral.
Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident.
Reviewed on: 21st November 2017
