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Verified Member Dudley BS

464

Total reviews written

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709

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All reviews (464)

Review of the Dudley Building Society, Mortgages:

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A Customer Friendly Society

A friendly, helpful workforce. Very knowledgeable operatives on the phone. Very clear information when circumstances change. Good informative website, although sometimes difficult to access. Reviewed on: 25th July 2022

Reply from Dudley Building Society Hi, thank you for your feedback. We would be keen to understand what you found difficult to access on our website so that we can make improvements. Please get in contact with us if you are happy to provide this feedback. Response date: 26th July 2022

Review of the Dudley Building Society, Savings:

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Excellent service

I rang to clear my understanding of the T&C's relating to a children's savings account. A very knowledgeable young lady spent some time explaining the rules. It was a pleasure to talk to her. The call was answered very quickly, a rarity these day, well done Dudley BS Reviewed on: 22nd July 2022

Review of the Dudley Building Society, Mortgages:

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Disappointed service

I have a expat mortgage with DBS and the incompetent staff who don’t listen and action what I’m asking for. I want to switch my mortgage and it’s taking ages to complete due to the poor communication and listening skills. Reviewed on: 19th July 2022

Review of the Dudley Building Society, Savings:

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Excellent

The person l spoke to was very helpful Reviewed on: 15th July 2022

Review of the Dudley Building Society, Mortgages:

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Good criteria generally

Generally good, but today I have been on hold on two occasions and after 10 minutes asked to leave a message as no-one available and I would get a call back. Call-backs are not being actioned. BDM out of office and mortgage sales email gets a return message saying will respond within 5 days. This is not great service, when you cant speak to anyone at all. Not been my experience with Dudley or regional lenders in the past so quite disappointing. Reviewed on: 14th July 2022

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