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Kevin Russell

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Review of the Complete Cover Group, Insurance Broker:

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Would actually give -1 stars

Absolutely outrageous, we asked for breakdown cover and when I broke down they said I didn't have this and had to wait to verify it, they said in the mean time to pay £90 (which I did) and this would be refunded, this was on the 30th October and I have still not had my £90 back after numerous telephone calls and emails, even though they have confirmed that I have breakdown cover included in my policy, customer service is soooo bad, would never use this company again! It is now the 14 December and I have still not received my £90 refund! Reviewed on: 14th December 2017

Reply from Complete Cover Group Hi Kevin, thank you for taking the time to leave your review. We are really sorry to hear you are unhappy with the level of service we have provided. I have reviewed your policy, and I can see we are working with the breakdown provider Call Assist, to arrange the refund for you. We apologise this has taken some time, but we will contact you shortly to discuss this further. Kind regards, Complete Cover Group. Response date: 18th December 2017

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