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Review of the TSB, Cash Account:

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be carefull

I have two business bank accounts with tsb and yes i know i should have left after the disaster a few years ago when the telephone and online banking was telling you to go to branch because online wasnt working. What a disaster it was then and the arrogance of the people on the phone telling everyone to go to branch just to get you off the phone. However in my opinion they have now gone to another leverl. I recieved a form to fill in by email from them and filled it in to the best of my ability with as much information as i had at hand. Imagine now 6 months later to my supprise when i looked at my bank account and it said £ 50 000 in funds but available funds is £ 25 000 i imediateley phoned them up to question them for fear of pending transaction that i have no idea of might be ready to go out. Now try and see how you would feel if you was told no its ok nothing is pending and no fraud being committed we are witholding half your account value because you have not completed the online form correctly and we dont care if you need the money available because you have a big purchase you need to fill in more info. Since that statement i have no visited the branch 7 times taking in the information they require as the keep changing it and asking for more. I have also had to have my accountants write a letter to say i am a viable business dispite banking with them since 2016 and having the above funds in the account. In total i feel i have spent 12 hour s on phone and getting info they require for me to access my own funds not like im asking for a loan. Reviewed on: 29th March 2022

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